Services
OUR SERVICES
SERVICE BEFORE SALES
We will try to know your requirement about our CNC router specification and what kind of work you will do . then we will offer our best solution for your requirement. then it can confirm each customer can get their real needed machine.
SERVICE DURING PRODUCTION
We will send photos of machines during the making. so customers can know more details about the process of making their machines. and give their suggestions.
SERVICE BEFORE SHIPPING
We will take a photo and confirm with customers the specification of their orders to avoid the mistake of wrong making machines.
SERVICE AFTER SHIPPING
We will check when the machine arrives at your seaport and approximate date of arrival. so customers can know when it will arrive and make enough preparation.
SERVICE AFTER ARRIVAL
We will confirm with customers if the machine is in good condition. and see if any spare parts missing.
SERVICE OF TEACHING
There are some manual and video about how to use a machine if some customers have a question about it. we will have a professional technician to help them to install and teach how to use through skype, calling, video or mail.
SERVICE OF WARRANTY
We offer one year warranty for the whole machine and half year warranty for the spindle. if any parts of our machine are broken. we will replace it for free.
SERVICE IN LONGTERM
We hope every customer can use our machine easily and have the fun of it. if customers have any problems with machine in 2 or 3, 5 years, they can contact us. we will always be here waiting for you.